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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
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Recent Workshops& Events
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Incident and Problem Management on Steroids
17 Nov 2017 1:00 pm-5:00 pm
Novotel Sydney Central, Thomas St Sydney
Speakers:
Andrew Sauter-Thinking Dimensions
Workshop Overview Imagine if you could identify the reason an incident or problem occurred by asking just 5 questions? Learn how to use structured, repeatable templates and techniques on h
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Incident and Problem Management on Steroids
14 Nov 2017 1:00 pm-5:00 pm
The Swanston Grand Mercure, Melbourne
Speakers:
Andrew Sauter-Thinking Dimensions
Workshop Overview Imagine if you could identify the reason an incident or problem occurred by asking just 5 questions? Learn how to use structured, repeatable templates and techniques on h
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Support in a Digital World
28 Jul 2017 1:00 pm-3:00 pm
Sydney, Canberra, Brisbane & Melbourne
Workshop Outcomes and/or Deliverables Click here to view workshop video and presentation slides (NOTE - You must be logged in as an HDAA Member Representative Bronze Level and ab
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The State of Knowledge 2017
06 Apr 2017 1:00 pm-3:00 pm
Sydney, Canberra, Brisbane & Melbourne
The discipline of knowledge management had its origins in the 1980s, and though it’s been an underutilised discipline—perhaps even unloved—the tide is turning. While the ways we
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