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43%

 of organisations
 support both
internal and external
customers

Source - HDI Report


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Testimonial: I have found that the new HDAA Knowledge Base reduces the time it takes me to research industry stats & reliable information for the ITSM sector. It’s easy to use search functionality encompassing KCS principles, helps to filter & tailor my searches more accurately & there are numerous new services now available through the website. Every time I return to the site there is new information published. Very impressive.
Chris Powderly, Support & Services Manager, Allens

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Recent Workshops& Events
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Improving the Customer Experience through AI
20 Nov 2019 1:00 pm-5:00 pm
Radisson on Flagstaff Gardens, 380 Williams Street MELBOURNE
Christine’s last workshop with HDAA was met with so much enthusiasm we are delighted to have her back with us again to share her wealth of knowledge on customer experience and AI. Don’
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Actioning the Service Value System through Building a Service Profile
18 Jun 2019 1:00 pm-5:00 pm
Sydney, Melbourne, Brisbane & Canberra
Workshop Outcomes and/or Deliverables Click here to view workshop video and presentation slides (NOTE - You must be logged in as an HDAA Member Representative Bronze Level and above
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ITIL 4 - Are You Ready?
13 Feb 2019 1:00 pm-5:00 pm
Sydney, Melbourne, Brisbane and Canberra
Speakers:
Scott Tunn-Consultant and Senior Trainer-ACG
Workshop Outcomes and/or Deliverables Click here to view workshop video and presentation slides (NOTE - You must be logged in as an HDAA Member Representative Bronze Level and above
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