HDAA Resource Area
An overview of Contact Center Best Practices.
HEAR how the industry's top performing Contact Centers Achieve World-Cl...
HEAR how the industry's top performing Contact Centers Achieve World-Cl...
Brief Overview of the Workshop:
The Service Catalogue is one of the most valuable elements of a comprehensive approach to...
There is a temptation to stuff too much information into slide presentations and other training material. Resist it. Keep ...
By not differentiating who needs what kind of access, you expose your organization to greater risk of identity theft and n...
Too often, IT-based companies have neglected the in-the-moment customer service that is required when things go wrong. Tha...
Executives have priorities that may conflict with agile practices and mindsets. They can play a critical role in empowerin...
Metrics are not enough for understanding whether or not your IT service is meeting the needs of your client or organizatio...
