HDAA Resource Area
Traditionally, engineers have created new products for tech firms, not end users. This old-school way of thinking must be ...
An overview of a method to encourage documentation of problem-solving to ensure continuity in IT service and support acros...
As part of our series profiling HDI’s Strategic Advisory Board, we ask five questions of Stephen Paskel, a senior ma...
A discussion of why owning end-to-end service delivery is critical to your career. In part 1 of 2 in this series, we discu...
In part 2 of this series on continuous improvement through a shift-left focus, here is an overview of beginning steps for ...
Managers must do more than be straight shooters and do hard work to gain their team’s trust. What’s also neede...
Initiatives to integrate chatbots or voice recognition tools that do not take the customer’s experience into account...
