How to Plan What to Automate in Your Service and Security Processes
Automation is only a benefit when it is implemented correctly and for the right reasons. If done poorly, it can even creat...
How to Avoid the Leading Cloud Migration Mistakes
Moving operations into the cloud doesn't have to be a floating nightmare, but it isn’t a cure-all for organizati...
The Importance of Strategy in Service and Support Improvement
Strategic thinking is not only a requirement for achieving senior level positions, but also a required skill in creating y...
Some Thoughts on Leadership in Service and Support
Excellence happens when service leaders have an aligned service strategy, a strong operational structure, and choose to pu...
Cloud Security: What to Consider
Securing a cloud environment is much more difficult than securing a traditional computer network, as it offers so many mor...
Using Production Assurance to Improve Service Transition and Operations
Production assurance is an organizational and process alignment designed to protect the production environment of an organ...
How to Mitigate the Risk of Ransomware Attacks
Dealing with a ransomware attack when it’s happening is extremely difficult. It’s better to put the work in no...

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