THE STATE OF SERVICE MANAGEMENT IN 2021
This report, focusing on the state of service management in 2021, provides service management and technical support leader...
HDAA Support Industry Quick Statistics 2021
This is a one page industry overview of the most sought after statistics from HDAA. It has proven extremely valuable as a ...
Trend Report - Unlocking the Potential of a Modern, Distributed Workforce
The world looks very different than it did at the start of 2020. In fact, towards the end of 2019, respondents to HDI...
180 DAYS LATER: REFLECTING ON PEOPLE, PREPAREDNESS, AND PERFORMANCE IN THE WAKE OF COVID-19
The COVID-19 pandemic disrupted business operations on an extraordinary scale, forcing organizations to reimagine, with ...
2019 THE ROI OF SHIFT-LEFT: OPTIMIZING SERVICE DESK COSTS WITH SELF-HELP
HDI research tells us that about one-third (31%) of organizations consider self-help to be a must-have technology, and tha...
THE ESSENTIAL GUIDE TO INCIDENT CATEGORIZATION
Incident categorization is a challenge for IT organizations. Whether it is due to culture, politics, complexity, or an abi...
HDAA Support Industry Quick Statistics 2019
This is a one page industry overview of the most sought after statistics from HDAA. It has proven extremely valuable as a ...

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