HDAA Resource Area
The world looks very different than it did at the start of 2020. In fact, towards the end of 2019, respondents to HDI...
The COVID-19 pandemic disrupted business operations on an extraordinary scale, forcing organizations to reimagine, with ...
HDI research tells us that about one-third (31%) of organizations consider self-help to be a must-have technology, and tha...
Incident categorization is a challenge for IT organizations. Whether it is due to culture, politics, complexity, or an abi...
This is a one page industry overview of the most sought after statistics from HDAA. It has proven extremely valuable as a ...
We live in a world of ongoing transformation.
While digital transformation in particular has become an unavoidable reali...
The HDI Practices & Salary Series is a tool used by technical support and service management leaders to better underst...
