Trend Report - Unlocking the Potential of a Modern, Distributed Workforce
The world looks very different than it did at the start of 2020. In fact, towards the end of 2019, respondents to HDI...
180 DAYS LATER: REFLECTING ON PEOPLE, PREPAREDNESS, AND PERFORMANCE IN THE WAKE OF COVID-19
The COVID-19 pandemic disrupted business operations on an extraordinary scale, forcing organizations to reimagine, with ...
2019 THE ROI OF SHIFT-LEFT: OPTIMIZING SERVICE DESK COSTS WITH SELF-HELP
HDI research tells us that about one-third (31%) of organizations consider self-help to be a must-have technology, and tha...
THE ESSENTIAL GUIDE TO INCIDENT CATEGORIZATION
Incident categorization is a challenge for IT organizations. Whether it is due to culture, politics, complexity, or an abi...
HDAA Support Industry Quick Statistics 2019
This is a one page industry overview of the most sought after statistics from HDAA. It has proven extremely valuable as a ...
AXELOS - ITSM Benchmarking Report 2019
We live in a world of ongoing transformation. While digital transformation in particular has become an unavoidable reali...
The State of Ticket Management and Metrics in 2019
The HDI Practices & Salary Series is a tool used by technical support and service management leaders to better underst...

ITIL® and PRINCE2® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

RESILIA™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

DevOps Foundation®, is a registered mark of the DevOps Institute.

HDI® is a Registered Trade Mark. HDAA is the Australasian Gold Partner of HDI®.

KCS® is a Service Mark of the Consortium for Service Innovation™.