Desktop Support Workforce Planning Calculator
It covers the yearly staffing requirements and takes parameters such as travel time into account. HDAA Tool - Desktop ...
Workforce Planning Calculator (Service/Support Desk)
This workforce planning calculator and rostering tool was developed by HDAA to assist members with these important functio...
Service Desk Running & Incident Costs
This HDAA designed spreadsheet and guide assists you to calculate the cost of support in your organisation. All the calc...
Performance Measurement System Audit Tool
A balanced scorecard is a strategy performance management tool a semi-standard structured report, that can be used by ma...

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