HDAA Resource Area
An overview of Contact Center Best Practices.
HEAR how the industry's top performing Contact Centers Achieve World-Cl...
HEAR how the industry's top performing Contact Centers Achieve World-Cl...
Despite all the data that service desk managers have at their fingertips, many fail to establish realistic performance tar...
One of the most common questions I hear from IT support managers is "How many analysts or technicians do I need to su...
Today's most innovative companies are swapping stringent hierarchical systems and silos in favor of knowledge work a...
While it's still early days for artificial intelligence (AI), it's clear that AI means business. In a June 2020 ...
The current state of AI in service and support is underwhelming. Promises of bot-powered agentless support, problems that ...
What is the future for how this will develop, based on the current working climate and post COVID? ITSM concepts are use...
