Steps to Successful ITSM Process Adoption
This document outlines the steps required to successfully implement ITIL process. The document is an excellent reference...
Post Implementation Review- (PIR)
A Post Implementation Review (PIR) is the process of capturing, preserving and utilising the knowledge learned throughout ...
Decision Maker's Guide - Evaluation Checklist for ITSM Solutions
This must have spreadsheet covers around 150 suggested criteria for selection that can easily be added to for your specifi...
16 Week Tool Selection Process Plan
This is a high level document designed to ensure that you have covered off the strategic milestones in the software select...
Sample Standard Operating Procedure (SOP)
Standard operating procedures are what companies use to create consistency when a process is performed. The approved pro...
Sample Balanced Scorecard Template
The balanced scorecard (BSC) is a strategic planning and management system. Organizations use BSCs to: Communicate what ...
Support Centre Self Assessment Tool
Looking for a convenient way to find out how your support center compares to the HDI Support Center Standard? An HDI Suppo...

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