The Challenge Series Workshop - Session 1
Brief Overview of the Workshop: HDAA receives many requests from its members searching for ways to meet the challenges...
Improving Customer Experience through AI Workshop
Brief Overview of the Workshop: The application of Artificial Intelligence (AI) means we can harness the algorithms fo...
Actioning the Service Value System through Building a Service Profile Workshop
Brief Overview of the Workshop: ITIL4 introduces the SVS - an overarching service value system where every service has...
ITIL 4 - Are You Ready Workshop
Brief Overview of the Workshop: The Fundamentals of Service Management remain as important today as ever before. The I...
Major Incident Management Workshop
Brief Overview of the Workshop Join our speaker where she will talk about the Major Incident Management Process in an ...
How Artificial Intelligence is Helping Support Organisations Shift Left Workshop
Brief Overview of the Workshop Whilst all organisations have different cost structures and formulas for calculating co...
Service Catalogue & the CMDB Workshop
Brief Overview of the Workshop In this workshop Christine will focus on the Service Catalogue & CMDB as the end ga...

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