HDAA Resource Area
Brief Overview of the Workshop
Imagine if you could identify the reason an incident or problem occurred by asking just...
Brief Overview of the Workshop
This thought-provoking workshop will cover:
Impact of cloud and digital on the cap...
Brief Overview of the Workshop
The discipline of knowledge management had its origins in the 1980s, and though it'...
Brief Overview of the Workshop
What do customers really want?
Service Culture and beyond isn't just saying the c...
Brief Overview of the Workshop
Various industry analysts are predicting a wave of DevOps adoption in the enterprise in...
Brief Overview of the Workshop
In the past, IT organisations have seen service catalogues as silver-bullet solutions t...
Brief Overview of the Workshop
Continual Service Improvement (CSI) isn't meant to be where we get to when all the ...
