Incident and Problem Management on Steroids Workshop
Brief Overview of the Workshop Imagine if you could identify the reason an incident or problem occurred by asking just...
Support in a Digital World Workshop
Brief Overview of the Workshop This thought-provoking workshop will cover: Impact of cloud and digital on the cap...
The State of Knowledge Workshop
Brief Overview of the Workshop The discipline of knowledge management had its origins in the 1980s, and though it'...
Service Culture and Beyond Workshop
Brief Overview of the Workshop What do customers really want? Service Culture and beyond isn't just saying the c...
DevOps and ITSM - Better Together Workshop
Brief Overview of the Workshop Various industry analysts are predicting a wave of DevOps adoption in the enterprise in...
Service Catalogue Workshop
Brief Overview of the Workshop In the past, IT organisations have seen service catalogues as silver-bullet solutions t...
Continual Service Improvement (CSI) Workshop
Brief Overview of the Workshop Continual Service Improvement (CSI) isn't meant to be where we get to when all the ...

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