"Your Ability to be Open-Minded and Adapt is Crucial."
We recently spoke with Marni Casanova, Senior Director, Technology Service Operations at T-Mobile; she is part of HDI'...
Becoming a Self-Taught Cybersecurity Pro
Cybersecurity pros are in high demand, but you don't necessarily need to drop everything and go back to school to b...
What Will Be the Next New Normal in Cloud Software Security?
Accelerated moves to the cloud made sense at the height of the pandemic -- organizations may face different concerns in th...
I Redefined Success to Include Capturing Moments of Joy With My Family
A poignant movie distills an important lesson for one IT service and support industry road warrior, and causes him to re...
IT Should Closely Align with HR to Shape the Future of Work
COVID-19 has given rise to a slew of new trends in onboarding, offboarding, remote work, and disaster recovery plan creati...
Agile and ITIL: Updates That Help Them Work Together
On the surface, it would seem the two concepts are diametrically opposed. However, as both have evolved and been integra...
Avoid Robotic IT Service and Meet the Underlying Needs of Your Customers
Bad service calls become the stuff of internet legend, and they should be avoided at all costs. Here's an argument f...

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