ITIL Practices in 2000 words: Incident management, service desk and service request management
Type:
Posted on 1 July 2021
AXELOS WHITEPAPER
ITIL 4 includes 34 management practices, each with a 30-40 page practice guide, which are available online. This paper will explore the following practice guides:
- incident management
- service desk
- service request management.
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