ITIL Practices in 2000 words: Incident management, service desk and service request management

ITIL Practices in 2000 words: Incident management, service desk and service request management

Posted on 1 July 2021
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AXELOS WHITEPAPER

ITIL 4 includes 34 management practices, each with a 30-40 page practice guide, which are available online. This paper will explore the following practice guides:

  • incident management
  • service desk
  • service request management.

VIEW WHITEPAPER HERE

 

By:AXELOS

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