Knowledge Management ROI Calculator
Posted on 4 December 2017
HDI Excel spreadsheet tool that has evolved over time to help justify the adoption of knowledge management and self-service within the support function.
Can be used to help justify a knowledge centered support business case.
About: HDI is the first professional association created for the service and support industry. Since its founding in 1989, HDI has remained the source for professional development by offering resources to promote organization-wide success through exceptional customer service. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, and certifying and training thousands of professionals each year. At 150,000 people strong, HDI is a community built by industry peers and leaders that gives its members the resources, knowledge, and drive to be great at what they do.
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