HDAA Resource Area
Dealing with a ransomware attack when it’s happening is extremely difficult. It’s better to put the work in no...
Even with the best intentions to transform, organizations that lack in-house cloud knowledge may struggle to compete. Lear...
In this second part of a series on how to coordinate service management within an organization, we discuss why many organi...
The competition for strong candidates for IT workers has never been stronger, and that means hiring and retention efforts ...
As organizations move towards enterprise service management, a coordinating body is critical to ensure that there is a sin...
There is broad consensus for utilizing cloud technology, but less consensus for how to do it effectively. Results from an ...
End users may be satisfied with their level of IT service and support on the surface, but they still want to have immediat...
