Evaluate Training Effectiveness with Learner Feedback
Don’t just wait for the end-of-training questionnaire to get feedback from your IT service and support trainees. Her...
The Truth About How to Advance in the Corporate World
Performance is important, but it’s not enough. Here, an IT service veteran discusses the possibly missing ingredient...
Further Confessions of a Neurodivergent Leader
In this second part of a two-part series, an IT service and support thought leader talks about his life with autism. This...
Bridging the Gap Between ITSM and ITOM
Too often, these two concepts don’t mesh together, but they should. Learn the basics and why both are valuable for y...
Keep A Close Eye on Meeting Equity in 2022
Spend time with your meeting app and hardware vendors to understand how they’re addressing meeting equity now and in...
I am a Neurodivergent Leader
A leader in the IT service and support industry reveals that he identifies as autistic, and shares insights about what tha...
Experience Management is Vital Now
Now that customer experience is the differentiator in the IT service business landscape, it’s time to make sure we a...

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