Is it the Right Time to Right-Source?
A discussion of when’s a good time to look for outside IT help and when is a good time to build up your own capacity...
How Service Management Can Make a Difference in EX
In part 2 of this series on EX, we look at how the principles of ITIL 4 can help make a difference in retaining and recrui...
Why Employee Experience Matters Now More Than Ever
In part 1 of this two-part series on EX, we discuss how the pandemic has created a seismic shift in employee attitudes and...
Predictions for AI And Automation in 2022
A talk with Forrester VP Brandon Purcell on what change is in store in the coming year, and how companies will adapt. Jus...
Why We Must Cultivate Digital Dexterity in Our Organizations
Digital solutions only work as well as those who are wielding these new tools. We must encourage team members to be flexib...
The Service Desk is Dead. Long Live the Service Desk.
Too often, the service desk signals a physical and mental barrier between IT and the end user. Here’s why to change ...
Strategies to Achieve Your Personal Goals
Why are so many of us good at achieving work-related goals and not personal ones? It might be because we’re not stra...

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