Sample SLA
Service Level Agreement (SLA) For the Provision of Technology Support Services to ABC Company.
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Service Desk Manager Job Description Sample
As the Support Centre Manager you will responsible for the day to day operations and strategic expansion of the centrali...
ITIL Service Definition & Configuration Record
Many organisations are tackling how best to define their services and publish a service catalogue to their business and cu...
ITIL Request Model Template
'Service requests' are the way that users formally request something. They are interactions with users or customer...
Service Desk Analyst Job Description Sample
Support analysts provide user support to resolve issues with computer programs, hardware, and peripherals. In this role,...
Technical Analyst Job Description Sample
An IT technical analyst is responsible for providing technical support for the IT service desk and administrative servic...
Service Desk Team Lead Job Description Sample
The support centre team lead serves as the communication link between the team and the manager as well as the first poin...

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