Do Executives Help or Hinder Agile Teams?
Executives have priorities that may conflict with agile practices and mindsets. They can play a critical role in empowerin...
Agile and ITIL: Updates That Help Them Work Together
On the surface, it would seem the two concepts are diametrically opposed. However, as both have evolved and been integra...
How to Define Agile in the Simplest Terms Possible
Agile is a simple and ingenious concept through continuous incremental improvement through small and frequent releases. ...
How Agile Metrics Can Turbocharge Service Delivery and Customer Satisfaction
An argument for why many customer satisfaction metrics can be boiled down to just three metrics that measure the efficie...
A Tale of Agile Transformation at the Service Desk
Once upon a time, there was an IT organization adapting to changing market conditions, ways of working (and ways of livi...
Agile Continual Service Improvement
Continual service improvement (CSI) is one of the most critical practices organizations need to perform to ensure their se...
Transformation Agility
Create experiences with leadership, design groups, and stakeholders Technology is moving so fast it outpaces a company...

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