THE ESSENTIAL GUIDE TO INCIDENT CATEGORIZATION
Incident categorization is a challenge for IT organizations. Whether it is due to culture, politics, complexity, or an abi...
7 Steps to Incident Categorization
In part one of this series, I looked at basic categorization schemes and why categorization is so important for decision...
ITIL Service Definition & Configuration Record
Many organisations are tackling how best to define their services and publish a service catalogue to their business and cu...
Why Is Incident Categorization So Important?
Incident categorization is a challenge for IT organizations. Whether it is due to culture, politics, complexity, or an i...
Improve Your Ticket Categorization Scheme
What is ticket categorization, and why is it so important to the success of a support center? Ticket categorization is a...
HDI - The State of Technology in Technical Support
In a survey conducted by HDI in the first quarter of 2017, we asked the community for insights into service management t...

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