Omnichannel Service Channels Are Here
The time for an omnichannel customer service approach is here. Even if your organization doesn't develop a formal pr...
Chat for Support: Some Things to Consider
Chat, a.k.a. live chat or web chat is still gaining in popularity. We hear of organizations adding it every day, and ar...
HDI - The State of Technology in Technical Support
In a survey conducted by HDI in the first quarter of 2017, we asked the community for insights into service management t...
CHANGING THE CHANNEL IN TECHNICAL SUPPORT
The methods of communication we use in our everyday lives are changing, so why shouldn't the ways customers and end ...
Online Chat as a Customer Support Channel
Online Chat started as an important tool for 24/7 e-commerce websites and has been utilised as an internal ICT team communi...

ITIL® and PRINCE2® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

RESILIA™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

DevOps Foundation®, is a registered mark of the DevOps Institute.

HDI® is a Registered Trade Mark. HDAA is the Australasian Gold Partner of HDI®.

KCS® is a Service Mark of the Consortium for Service Innovation™.