Hire IT People With More Than IT Skills
Whereas once customer experience was something IT service and support put on the backest of backburners, the concept has...
Remember Why You Are There: To Help People

 We ask five questions of Roy Atkinson, CEO and Principal Advisor at Clifton Butterfield, LLC. Roy is ...
The Value of Democratizing Your Company's Career Progression Process
Here is an argument for creating a model of advancement that favors advancing the skills of the generalist over that of ...
Five Skills Leaders Need to Practice Daily With Their Team
A shift to team leader requires a new skill set that many people must develop with on-the-job practice. Here are actions...
Shifting to a Value-Driven Service Management Model in Customer Service
Too often, IT deals only with the immediate tasks of its clients, and misses the big picture of customer care. Your team...
How to Create a Policy Statement for Work-at-Home Team Members
We all have received a crash course in the problems that may arise with a sudden shift to working remotely. Here is a st...
Businesses Benefit When IT is An Equal Partner to Improve Experience
Siloing IT can lead to siloed solutions for your business. Instead, your IT department should be empowered to holistical...

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