How to Improve Customer Experience by Monitoring for Broken Promises
The best way to retain customer loyalty is to avoid complications in the customer experience. Here is a suggestion for a...
Driving Revenue Through Your Customer Service Team
Too often sales and service were siloed from each other, but that should change, says one analyst. Ivan Moore argues tha...
Service Desk Running & Incident Costs
This HDAA designed spreadsheet and guide assists you to calculate the cost of support in your organisation. All the calc...

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