Avoid Robotic IT Service and Meet the Underlying Needs of Your Customers
Bad service calls become the stuff of internet legend, and they should be avoided at all costs. Here's an argument f...
Why and How to Use Workflow Automation Software
New AI may now be able to take on repetitive managerial tasks. Here's a case for utilizing new automation tools to e...
Prioritize Customer Security As E-Commerce Grows
E-commerce sales are booming, and businesses have chosen expediency over security as they raced to keep up with customer...
Customer Journey Mapping Can Give Important Insight into Your Clients' Experiences
Do you know your clients' pain points? Have you walked a mile in their shoes? An analyst suggests that the process o...
How to Improve Customer Experience by Monitoring for Broken Promises
The best way to retain customer loyalty is to avoid complications in the customer experience. Here is a suggestion for a...
Driving Revenue Through Your Customer Service Team
Too often sales and service were siloed from each other, but that should change, says one analyst. Ivan Moore argues tha...
Shifting to a Value-Driven Service Management Model in Customer Service
Too often, IT deals only with the immediate tasks of its clients, and misses the big picture of customer care. Your team...

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