Forrester Research: The Future of Technology Operations
Today's most innovative companies are swapping stringent hierarchical systems and silos in favor of knowledge work a...
ITSM Should Be the Star, Not the Wallflower, at Your DevOps Party
Support is often the forgotten partner in any DevOps initiative. Where we have come a long way in making sure developmen...
Finding Value in ITSM for Smaller Service Desks
Recently I wrote an article about being non-technical in a technical industry, and another about having no metrics in a ...
The State of the Service Desk
From the impact of automation to the rise of self-service, the service desk is changing as fast as customer expectations...
DevOps and ITIL : Mortal Enemies or BFFs?
Do you think that DevOps and ITIL® are BFFs? Or are you or your organization under the impression that DevOps and IT...
DevOps and ITSM - Essential Ingredients to a Modern Hybrid IT Management System
In 2018, we use Hybrid IT to deliver, enable and facilitate organisational and business-driven outcomes. Yet organisatio...
DevOps and ITSM: Why Are We Arguing?
I am a bit amazed. At least in some corners of the greater IT universe, there is still heated debate about which is bett...

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