Agile and ITIL: Updates That Help Them Work Together
On the surface, it would seem the two concepts are diametrically opposed. However, as both have evolved and been integra...
Focusing on Value with ITIL 4: What Does Value Ultimately Mean?
Too often, organizations simply look at the bottom line as the end goal, but those utilizing ITIL 4 might want to dive d...
The Metrics of Problem Management
Problem management is an important part of ITIL 4, but too often it gets neglected. As part of our Metric of the Month ...
Enterprise Service Management
What is the future for how this will develop, based on the current working climate and post COVID? ITSM concepts are use...
HDI's Top 25 Thought Leaders of 2021
We asked you who were your mentors and gurus in the IT service and support industry, and you responded. Now, we present ...
9 Benefits of Embracing ITSM Automation
ITSM automation is a way to take your service desk to the next level while increasing efficiency and creating simpler, c...
Problem Management Process, Policy & Procedure Document (Advanced Template)
This document outlines examples of the processes, policies and procedures you need to have in place to implementProblem Ma...

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