5 Ways You Can Transform Technical Support with a Cell Phone
The world is moving on and cell phones are our new computers. As business apps continue to grow, more and more tasks are...
2018 HDI Practices & Salary Report, Part 3: Technology and Operations Edition
Based on responses of more than 300 of your peers, part three in this year's Practices & Salary Report series is f...
Mobile Support: Are Your Employees Getting What They Need?
When it comes to supporting mobile devices in the workplace, it all comes down to one thing: employees. Employees are usin...
Next-Generation Service and Support in a Mobile-First, Cloud-First World, Part 2
If the rate of change on the outside exceeds the rate of change on the inside, the end is near. - Jack Welch In Next-G...
Next-Generation Service and Support in a Mobile-First, Cloud-First World, Part 1
"It ought to be remembered that there is nothing more difficult to take in hand, more perilous to conduct, or more ...

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