Why We Fall Short When it Comes to IT Security
The cost of a security breach can be astronomical, and yet few businesses invest enough to prevent such breaches from ha...
What to Read About the Future of Working From Home
Award-winning customer service analyst Roy Atkinson shares critical writing on the rapidly evolving landscape of distrib...
How to Do Change Management Right: The Process
ITIL® references four Ps related to its framework: People, Process, Products, and Partners. These Ps represent a rel...
How to Set Quarterly Goals to Show ROI
Keep your team from spreading itself too thin and show the C-suite that you are aligned with company goals at the same t...
IT Service and Support Leaders Must Avoid Burnout, Too
The only way for managers to help their team stay engaged is to stay engaged themselves. Here are some suggestions for w...
Using Value to Sell Improvement Initiatives
Many organizations are starting to evaluate all the components that make up their operational model. It's more impor...
How to Stay Connected with An International Workforce
Make an effort to understand the culture and conditions on the ground where your workforce is located, and communicate r...

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