AI Means Business: A Panel Discussion on Modernizing Knowledge Management
While it's still early days for artificial intelligence (AI), it's clear that AI means business. In a June 2020 ...
Move Forward by Shifting Left: Enabling Self-Service and First-Level Resolution
We could all use a little more time in our schedule, but something new pops up every time we catch our breath. We cannot...
Empower Your Users with a Self-Service Portal
Your employees expect to be able to solve problems, provision equipment, and get answers through technology. And with a ma...
Smarter, Not Harder: Why Some Contact Centers Thrive in the New Normal
It has been an exciting year for customer experience. Consumers dramatically changed how they buy and how they reach us fo...
How to Get Maximum ROI from Service Management with No-code Tools and Data Pools
As difficult as this year has been in many respects, there are currently massive opportunities on offer for the rest of 20...
Metrics that Matter - The Metrics of Shift Left
Organizations that haven't spent a great deal of time shifting left - that is, moving tickets from desktop support t...
3 Technologies to Fast-Track Self-Service in the Remote Work Paradigm
During the current pandemic, companies and organizations have been acting fast to get people working productively from hom...

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