2019 THE ROI OF SHIFT-LEFT: OPTIMIZING SERVICE DESK COSTS WITH SELF-HELP
HDI research tells us that about one-third (31%) of organizations consider self-help to be a must-have technology, and tha...
ITSM from Afar
With more people than ever working remotely, companies of all shapes and sizes are finding themselves adapting to and su...
10 Tips to Elevate Your Self-Service Portal
Self-service portals are quickly becoming the fastest way to transform the way we deliver IT services to our users and e...
Trend Report - What Is the ROI of Self-Help and Shift-Left?
Technology is no longer an "add-on" to the way we work; it is the way we work. New systems and applications are ...
Trend Report - How AI Is Enabling Enterprise Service Management
Artificial intelligence (AI) is the simulation of human intelligence processes by machines, especially computer systems....
Trend Report - Toward More Mature ITSM: Meeting Demand in Education, Government, and Healthcare
As the dependence on modern government, education, and healthcare IT grows, the role of IT service management (ITSM) in pr...
No Dead Ends: Unlock the Hidden Value of Your Self-Service Content
In providing our users with self-service portals, our main goal is to shift-left and reduce support calls by putting as mu...

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