Top 6 Ways to Help IT-Business Alignment in Your Organization
IT-business alignment essentially refers to internal organizational coordination in which IT objectives are brought in l...
What Will Be the Next New Normal in Cloud Software Security?
Accelerated moves to the cloud made sense at the height of the pandemic -- organizations may face different concerns in ...
IT Should Closely Align with HR to Shape the Future of Work
COVID-19 has given rise to a slew of new trends in onboarding, offboarding, remote work, and disaster recovery plan cre...
Agile and ITIL: Updates That Help Them Work Together
On the surface, it would seem the two concepts are diametrically opposed. However, as both have evolved and been integra...
When Expanding Globally, Don't Lose Sight of Customer Experience
There are two key ingredients to successfully entering a new market abroad - a deep cultural understanding and a commitm...
10 Metrics That Matter for IT Service and Support
We group 10 great columns from Jeff Rumburg of MetricNet that examine some of the key performance indicators of the IT s...
One IT Service Vet's Advice? "Listen. A lot."
We ask five questions of Lisa Kemp Jones, who leads the Customer Engagement unit of IT Services at UCLA and is part of H...

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