Using Value to Sell Improvement Initiatives
Many organizations are starting to evaluate all the components that make up their operational model. It's more impor...
Actioning the Service Value System through Building a Service Profile Workshop
Brief Overview of the Workshop: ITIL4 introduces the SVS - an overarching service value system where every service has...
Getting Started with Value Stream Mapping
I remember when someone came to me and said, "We need your IT service management (ITSM) experience to help a bank.&...
Let's Be Careful How We Spend Our Money And Other Tech Support Myths
Recently, I had a conversation with someone at a very large companya very, very large company with hundreds of thousands...

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