Avoid Robotic IT Service and Meet the Underlying Needs of Your Customers
Bad service calls become the stuff of internet legend, and they should be avoided at all costs. Here's an argument f...
The Chief Information Officer Role is Changing
The CIO used to be considered the chief nerd who lacked an eye for business. As businesses rely increasingly on digital ...
Take a Quiz on Your Organization's Mission Statement
Here is a way to assess your mission statement to ensure it acts as a north star to good outcomes for both your organiza...
"You Must Accept and Adapt to Change."
We ask five questions of NJ Robinson, who serves as Deputy Director of the 794th Communications Squadron of the United S...
Why IT Roles Are Broadening
The world of IT is constantly evolving and with it, IT positions. However, there's no one path that will suit all or...
Why and How to Use Workflow Automation Software
New AI may now be able to take on repetitive managerial tasks. Here's a case for utilizing new automation tools to e...
Prioritize Customer Security As E-Commerce Grows
E-commerce sales are booming, and businesses have chosen expediency over security as they raced to keep up with customer...

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