Why IT Roles Are Broadening
The world of IT is constantly evolving and with it, IT positions. However, there's no one path that will suit all or...
Why and How to Use Workflow Automation Software
New AI may now be able to take on repetitive managerial tasks. Here's a case for utilizing new automation tools to e...
Prioritize Customer Security As E-Commerce Grows
E-commerce sales are booming, and businesses have chosen expediency over security as they raced to keep up with customer...
Use the Right Tools and Have the Right Discussions To Ensure Your Process Works
Every change initiative may die a silent death unless it is clearly documented and the process solves the problems your ...
Trade Shift Bidding for Flexible Scheduling
The pandemic has called into question traditional thinking on workforce management. Here is a case for why that may be a...
Focusing on Value with ITIL 4: What Does Value Ultimately Mean?
Too often, organizations simply look at the bottom line as the end goal, but those utilizing ITIL 4 might want to dive d...
How to Improve Customer Experience by Monitoring for Broken Promises
The best way to retain customer loyalty is to avoid complications in the customer experience. Here is a suggestion for a...

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