Hire IT People With More Than IT Skills
Whereas once customer experience was something IT service and support put on the backest of backburners, the concept has...
Remember Why You Are There: To Help People

 We ask five questions of Roy Atkinson, CEO and Principal Advisor at Clifton Butterfield, LLC. Roy is ...
How to Create a Policy Statement for Work-at-Home Team Members
We all have received a crash course in the problems that may arise with a sudden shift to working remotely. Here is a st...
What to Read About the Future of Working From Home
Award-winning customer service analyst Roy Atkinson shares critical writing on the rapidly evolving landscape of distrib...
7 Steps Leaders Take to Ensure Your Team Can Deliver an Excellent Customer Experience
In this second part of a series on the future of delivering an excellent customer experience in times of uncertainty, a ...
Prepare and Energize Your Team to Deliver Exceptional Service in Uncertain Times
Recently, I signed up for the Covid vaccine through our Department of Health and Human Services. Like many of us, I work...
Here are Three Advantages of Collaborative Support
In a time when our teams are spread out geographically, it's more important than ever to employ new tools and best p...

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