180 DAYS LATER: REFLECTING ON PEOPLE, PREPAREDNESS, AND PERFORMANCE IN THE WAKE OF COVID-19
The COVID-19 pandemic disrupted business operations on an extraordinary scale, forcing organizations to reimagine, with ...
AXELOS - ITSM Benchmarking Report 2019
We live in a world of ongoing transformation. While digital transformation in particular has become an unavoidable reali...
The Conundrum of Healthcare IT Support: Can Technology Help?
Recently, I had a long conversation with an HDI member (I'll call him "Max") who is an IT support manager ...

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