Desktop Support Workforce Planning Calculator
It covers the yearly staffing requirements and takes parameters such as travel time into account. HDAA Tool - Desktop ...
Workforce Planning Calculator (Service/Support Desk)
This workforce planning calculator and rostering tool was developed by HDAA to assist members with these important functio...
Trend Report - Unlocking the Potential of a Modern, Distributed Workforce
The world looks very different than it did at the start of 2020. In fact, towards the end of 2019, respondents to HDI...
The Capacity Model: Go Beyond the Daily Schedule
Looking ahead into the future has always sounded like there is some sort of magic involved. However, in a support center...
The Next Generation of Staffing: The Aging Gap
The "Next Generation of Staffing" is a series of articles discussing topics relevant to 21st century staffing ...
5 Ways to Attract and Retain Top Technical Support Talent
Finding good technical support candidates can be difficult. With a unique skill set that includes technical abilities, c...
Without a Jacket: Good Practices in Implementing Virtual Employee Programs, Part Two
While virtual employment is growing in popularity in all sectors of the global economy, what is often overlooked is the ...

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