The Executive's Guide to Understanding Technical Support
Posted on 30 September 2005
The topics addressed by The Executive's Guide to Understanding Technical Support provide a brief introduction to the concepts and techniques that go into the management of a support center as a strategic asset.
About: HDI is the first professional association created for the service and support industry. Since its founding in 1989, HDI has remained the source for professional development by offering resources to promote organization-wide success through exceptional customer service. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, and certifying and training thousands of professionals each year. At 150,000 people strong, HDI is a community built by industry peers and leaders that gives its members the resources, knowledge, and drive to be great at what they do.
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