In today’s agile business environment, organizations constantly transform to stay competitive and relevant to their markets. One of the most significant […]
Despite slower job growth, tech support isn’t going away any time soon. A time may come when technical support goes the way
The State of Technical Support in 2024: Key Takeaways Read More »
It Is Time To Usher In A New Era in Desktop Support Desktop support, as we’ve traditionally thought of it, is becoming a dinosaur. As organizations continue
Goodbye, Desktop Support Team. Hello… Read More »
There is a lot to consider, here is what it is. IT Service Management (ITSM) professionals are tasked with the
I unpack what you need to do if this happens to you. Months or years of economic downturn, combined
From Setback To Success – Rebounding From A Job Loss Read More »
Your organization may be divided into different segments. By service, by product, by division/department, by business unit, geographical, or others. Each one of them will have teams that comprise of at least one or more individuals. These individuals have specific skillsets and provide service and support to your customers, users and stakeholders within your organization.
If you experience a service disruption that has high impact on your internal and/or external customers, it is expected that you have the policies and processes in place to deal with such a disruption. You may need to bring in subject matter experts from other teams or third-party vendors to diagnose, investigate, look at root cause, possible fixes, test, and hopefully arrive at an ultimate plan to restore services.
7 Humanly Empowering Ways To Keep Your Business Running Read More »
Poorly constructed or poorly executed surveys can do more harm than good with the customer relationship. Here are pitfalls to
Surveying Your Customers – Don’t Make These 7 Mistakes Testing Read More »
A Good Leader Is Proactive, Not Reactive, And Highly be Adaptable. Life in the service and support industry, particularly on
Leading With Adaptability During Turbulent Times Read More »
It Is Time You Started Embracing The Left Shift To Get Things Done In Your Org, Here’s Why More now
Embracing Shift Left To Improve Service Delivery Read More »
Positive Culture is the Foundation of Any Successful Business
A successful organizational culture is built upon a combination of factors that collectively shape the values, behaviors, and practices within a company. Dr. Jessica Kriegel of Culture Partners points out from a Stanford University study she managed that revenue growth in strong culture companies is 4 times that of weak culture companies. She clearly makes the case for having a strong culture and the benefits of this.
Positive Culture is the Foundation of Any Successful Business Read More »
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