CONSULTING SERVICES

Our team lives and breathes the Service and Support Profession, with a combined knowledge and experience of over 150 years that continues to grow. This covers a diverse range of organisations in both size and industry which is reflected by our membership.

We listen, think, analyse, brainstorm, challenge assumptions, and help organisations to become even better by implementing ideas that create value. We use our expertise to assist you in making the transition from your present level of operation to your desired level of success.

Our consulting services include;

Service Desk Review/Health Check

Service Desk Review/Health Check

The Service Desk is the window to IT and the central communication point with your customers yet this mission critical function of Support Services is not always understood, valued or funded appropriately...

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Workforce Planning Review

Workforce Planning Review

Workforce planning is about ensuring you have enough staff to handle your yearly workload and that enough of those staff are rostered daily to meet service demands and service targets/levels as agreed with your customers...

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Knowledge Management Reviews & Knowledge Management Implementation Assistance

Knowledge Management Reviews & Knowledge Management Implementation Assistance

Investment in Knowledge is fast becoming a requirement in the ongoing evolution of Support Services. Knowledge Management and in particular the KCS (Knowledge Centred Service) methodology is recognised as an emerging necessity...

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Documenting Polices, Practices/Processes & Procedures

Documenting Polices, Practices/Processes & Procedures

"If it's not documented it doesn't happy" a twist on a famous saying but industry best practice insists on having your processes documented. Apart from proving through good corporate governance how processes are managed...

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Coaching and Mentoring Services

Coaching and Mentoring Services

Don't really need formal, specific professional services but need someone to contact for advice on demand? HDAA can help pre-purchase a block of hours and have access to an HDAA professional services staff member...

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Support System Evaluation and Selection

On average, organisations turn over their support tool every 5 years. This is a minefield HDAA can certainly help you through. Our goal within the HDAA professional service team is to help you purchase the right tool...

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IT Service Management Practices Review

IT Service Management Practices Review

HDAA can help at any stage of your ITSM journey. We can undertake a review of one or multiple ITIL Practices to rate where you sit against industry best practice. Once we determine your level of maturity, we can then make practical...

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ITIL® and PRINCE2® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

RESILIA™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

DevOps Foundation®, is a registered mark of the DevOps Institute.

HDI® is a Registered Trade Mark. HDAA is the Australasian Gold Partner of HDI®.

KCS® is a Service Mark of the Consortium for Service Innovation™.