Upon completing our comprehensive training program, your team members will have the opportunity to earn their HDI Support Center Manager (HDI-SCM) certification. This prestigious certification validates their expertise in effectively managing support center operations, fostering team performance, and ensuring alignment with organizational objectives.
It emphasizes key competencies such as strategic planning, performance management, service delivery optimization, customer satisfaction improvement, and the application of service management best practices. This certification demonstrates their ability to lead with confidence and drive the success of the support center.
