The ITIL® 4 Practitioner: Problem Management module provides a deep dive into the processes and practices required to improve IT service quality and stability. This course offers practical insights into the Problem Management practice, aligning with the ITIL 4 framework. Participants will learn to analyze and address the root causes of incidents, minimize service downtime, and implement effective workarounds and error management strategies.
By completing this course, participants will:
- Enhance the reliability of IT services.
- Minimize financial and operational losses caused by IT service degradation or outages.
- Support their organization in meeting service quality targets and reducing technical debt.
- Optimize resource utilization and improve the Problem Management practice using the ITIL Maturity Model.
This course prepares participants to integrate Problem Management seamlessly within the service value chain, leveraging collaboration across teams, information systems, and external partners.
