Building Long-Term Customer Success Through the Data Cloud
While real-time support operations form the foundation of customer service, long-term customer success requires a strategic approach to data utilization
The Future of Service Management: Hopes And Dreams For Service
As we approach the end of the year, it’s natural to look back and reflect on what’s happened. But it’s
Real-Time Intelligence: How Data Cloud Transforms Support Operations
Enhancing the Call Center Agent Experience: The AI Game-Changer Data Cloud technology has changed how organizations approach customer support operations
How to Ask for More Service Desk Staff
In my company, IT is seen as a cost center (not a profit center), so keeping expenses as low as
5 Key Takeaways from Service Management World 2024
Service Management World 2024 brought hundreds of IT and service management professionals together to discuss emerging trends, common challenges, and
How to Improve Survey Return Rates
Sending out post-interaction surveys to consumers has long been touted as a service desk best practice. I would agree that
