HDI® Support Centre Analyst Training (SCA)

Help desk professionals and support centre analysts provide front-line support and act as the primary contact for customers. It is important that these service desk professionals provide the highest quality customer care with every interaction.

This certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. It ensures they understand service management processes and best practices, while providing a competitive edge for career advancement.

For more information on the Support Centre Analyst Course

Cancellation and Transfer Information

PLEASE NOTE:
This course is real time instructor- led but held VIRTUALLY so all you need is a computer or laptop with internet capabilities. A headphone/speaker is also recommended if you have them available.

Venue:VIRTUAL Instructor-Led Course
Venue Address:VIRTUAL
Starting:9:00 AM
Thursday 24th June 2021
Ending:5:00 PM
Friday 25th June 2021
Phone Enquiries:02 9986 1988 or 1300 130 447
Email Enquiries: info@hdaa.com.au

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