HDI® Support Center Manager (SCM) Training * (13 -15 Oct 2021)

 ** USE OFFER CODE   'SCMSAVE10 for a further 10% off the below prices - discount will be applied at checkout

Support Center Manager training explores how the support centre's strategy drives everything the support centre does: service delivery, infrastructure implementation, operational processes, workforce management, and support centre marketing.

This certification verifies that the support centre manager possesses the knowledge of best and common practices necessary to successfully manage the operational and tactical components of a support organization while strategically aligning with the needs of the business.

HDI Certification exam included with this training (exam taken online at a time of your choice)

For more information on the Support Centre Manager Course
 

Cancellation and Transfer Policy

 

PLEASE NOTE:
This course is real time instructor- led but held VIRTUALLY so all you need is a computer or laptop with internet capabilities. A headphone/speaker is also recommended if you have them available.
 

Venue:VIRTUAL Instructor-Led Course
Venue Address:VIRTUAL CLASSROOM
Starting:9:00 AM
Wednesday 13th October 2021
Ending:5:00 PM
Friday 15th October 2021
Phone Enquiries:02 9986 1988
Email Enquiries: training@hdaa.com.au

ITIL® and PRINCE2® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

RESILIA™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

DevOps Foundation®, is a registered mark of the DevOps Institute.

HDI® is a Registered Trade Mark. HDAA is the Australasian Gold Partner of HDI®.

KCS® is a Service Mark of the Consortium for Service Innovation™.