HDI® KCS Principles (KCSP) Training * (12-14 July 2021)

This Knowledge Management best-practices course will provide support centre supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting Knowledge-Centered Service that creates and maintains knowledge as a by-product of the incident management process.  

For more information on the KCS Principles course 

Cancellation and Transfer Policy

PLEASE NOTE:
This course is real time instructor- led but held VIRTUALLY so all you need is a computer or laptop with internet capabilities. A headphone/speaker is also recommended if you have them available.

Venue:VIRTUAL Instructor-Led Course
Venue Address:VIRTUAL
Starting:9:00 AM
Monday 12th July 2021
Ending:4:30 PM
Wednesday 14th July 2021
Phone Enquiries:02 9986 1988
Email Enquiries: training@hdaa.com.au

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