This Knowledge Management best-practices course will provide support centre supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting Knowledge-Centered Service that creates and maintains knowledge as a by-product of the incident management process.
For more information on the KCS Principles course
This course is real time instructor- led but held VIRTUALLY so all you need is a computer or laptop with internet capabilities. A headphone/speaker is also recommended if you have them available.
|Venue:||VIRTUAL Instructor-Led Course|
|Monday 12th July 2021|
|Wednesday 14th July 2021|
|Phone Enquiries:||02 9986 1988|
|Email Enquiries: ||firstname.lastname@example.org|