HDI® KCS Principles (KCSP) Training * (8-10 June 2022)

GET A $200 DISCOUNT ON THE BBELOW PRICING USING CODE 'KCSP200' AT CHECKOUT.

This Knowledge Management best-practices course will provide support centre supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting Knowledge-Centered Service that creates and maintains knowledge as a by-product of the incident management process.

For more information on the KCS Principles course

Cancellation and Transfer Policy

PLEASE NOTE:
This course is real time instructor- led but held VIRTUALLY so all you need is a computer or laptop with internet capabilities. A headphone/speaker is also recommended if you have them available.

Venue:	VIRTUAL Instructor-Led Course
Venue Address:	VIRTUAL CLASSROOM
Starting:	9:00 AM
	Wednesday 8th June 2022
Ending:	5:00 PM
	Friday 10th June 2022
Phone Enquiries:	02 9986 1988
Email Enquiries:	training@hdaa.com.au

DevOps Foundation®, is a registered mark of the DevOps Institute.

HDI® is a Registered Trade Mark. HDAA is the Australasian Gold Partner of HDI®.

KCS® is a Service Mark of the Consortium for Service Innovation™.

ITIL®, Resilia™ and Prince2® training is provided by Cobitism PTY LTD, a Peoplecert accredited Training Organisation.

Need Help?

Contact HDAA on 1300 130 447

info@hdaa.com.au

HDI® KCS Principles (KCSP) Training * (8-10 June 2022)

GET A $200 DISCOUNT ON THE BBELOW PRICING USING CODE 'KCSP200' AT CHECKOUT.

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