HDI® Support Centre Analyst (SCA) Training * (17-18 Oct 2022)

Help desk professionals and support centre analysts provide front-line support and act as the primary contact for customers. It is important that these service desk professionals provide the highest quality customer care with every interaction.

This certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. It ensures they understand service management processes and best practices, while providing a competitive edge for career advancement.

For more information on the Support Centre Analyst Course

Cancellation and Transfer Information

PLEASE NOTE:
This course is real time instructor- led but held VIRTUALLY so all you need is a computer or laptop with internet capabilities. A headphone/speaker is also recommended if you have them available.

Venue:VIRTUAL Instructor-Led Course
Starting:9:00 AM
Monday 17th October 2022
Ending:5:00 PM
Tuesday 18th October 2022
Phone Enquiries:02 9986 1988 or 1300 130 447
Email Enquiries: info@hdaa.com.au

Event Registration

Email:


TicketPriceQty
General Public Price$1,485.00 AUD
Gold Member Seat$1,217.70 AUD
Silver Member Seat$1,262.65 AUD
Virtual Member Pricing$1,336.50 AUD

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