Managing Difficult Customer Situations Training - MDCS (30 October 2023)

Dealing with difficult customer situations can be extremely challenging. This HDAA Training day will give you an insight into the mechanics of difficult behaviours and how you can develop and implement simple yet effective strategies to better manage these situations.

This is a non-certification course and as such does not have an exam.

More about the Managing Difficult Customer Situations Course

Cancellation and Transfer Information

PLEASE NOTE:
This course is real time instructor- led but held VIRTUALLY so all you need is a computer or laptop with internet capabilities. A headphone/speaker is also recommended if you have them available.

PURCHASING MORE THEN ONE SEAT ON THIS COURSE , THEN CHOOSE THE MULTIPLE SEAT DISCOUNT PRICING

Venue:	VIRTUAL Instructor-Led Course
Starting:	9:30 AM
	Monday 30th October 2023
Ending:	5:00 PM
Phone Enquiries:	1300 130 447
Email Enquiries:	training@hdaa.com.au

DevOps Foundation®, is a registered mark of the DevOps Institute.

HDI® is a Registered Trade Mark. HDAA is the Australasian Gold Partner of HDI®.

KCS® is a Service Mark of the Consortium for Service Innovation™.

ITIL®, Resilia™ and Prince2® training is provided by Cobitism PTY LTD, a Peoplecert accredited Training Organisation.

Need Help?

Contact HDAA on 1300 130 447

info@hdaa.com.au

Managing Difficult Customer Situations Training - MDCS (30 October 2023)

PURCHASING MORE THEN ONE SEAT ON THIS COURSE , THEN CHOOSE THE MULTIPLE SEAT DISCOUNT PRICING

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