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Training Calendar

The HDAA Training Calendar provides a comprehensive schedule of upcoming instructor-led courses designed to enhance skills in IT service management and customer support. The calendar includes courses such as IT Major Incident Management Best Practice (MIM), HDI® Knowledge-Centered Service Foundations (KCSF), HDI® Support Center Manager (SCM), and ITIL® 4 Foundation. These sessions are offered virtually, allowing participants to engage from various locations. 

Full list of upcoming courses each month

July 2026

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HDI® Support Center Manager (SCM) Instructor-led training

HDI® Support Center Manager (SCM) Instructor-led training
Start from: 29/07/2026 - 9:00 am
End at: 31/07/2026 - 5:00 pm
Support Center Manager SCM
Support Center Manager training explores how the support centre’s strategy drives everything the support centre does: service delivery, infrastructure implementation, operational processes, workforce management, and support centre marketing. This certification verifies that the support centre manager possesses th , ...
  • Student Manual: PDF
30

HDI® Support Center Manager (SCM) Instructor-led training

HDI® Support Center Manager (SCM) Instructor-led training
Start from: 29/07/2026 - 9:00 am
End at: 31/07/2026 - 5:00 pm
Support Center Manager SCM
Support Center Manager training explores how the support centre’s strategy drives everything the support centre does: service delivery, infrastructure implementation, operational processes, workforce management, and support centre marketing. This certification verifies that the support centre manager possesses th , ...
  • Student Manual: PDF
31

HDI® Support Center Manager (SCM) Instructor-led training

HDI® Support Center Manager (SCM) Instructor-led training
Start from: 29/07/2026 - 9:00 am
End at: 31/07/2026 - 5:00 pm
Support Center Manager SCM
Support Center Manager training explores how the support centre’s strategy drives everything the support centre does: service delivery, infrastructure implementation, operational processes, workforce management, and support centre marketing. This certification verifies that the support centre manager possesses th , ...
  • Student Manual: PDF
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July 2026
Wednesday July 29
9:00 am - 5:00 pm HDI® Support Center Manager (SCM) Instructor-led training
August 2026
Monday August 3
9:00 am - 5:00 pm HDI® Knowledge-Centered Service Foundations (KCSF) Instructor-led training
9:00 am - 5:00 pm HDI® Knowledge-Centered Service Principles (KCSP) Instructor-led training
Thursday August 6
9:00 am - 5:00 pm Managing Difficult Customer Situations (MDCS) Instructor-led training
Wednesday August 12
9:00 am - 5:00 pm ITIL® Foundation Version 5 – Ultimate Instructor-Led Certification Training
Friday August 14
9:00 am - 5:00 pm IT Major Incident Management Best Practice (MIM) Instructor-led training
Monday August 17
9:00 am - 5:00 pm HDI® Support Center Team Lead (SCTL) Instructor-led training
Wednesday August 19
9:00 am - 5:00 pm HDI® Desktop Advanced Support Technician (DAST) Instructor-led training
Thursday August 27
9:00 am - 5:00 pm HDI® Customer Service Representative (CSR) Instructor-led training
9:00 am - 5:00 pm HDI® Support Centre Analyst (SCA) Instructor-led training
Monday August 31
9:00 am - 5:00 pm HDI® Support Center Manager (SCM) Instructor-led training
September 2026
Monday September 7
9:00 am - 5:00 pm Managing Difficult Customer Situations (MDCS) Instructor-led training
9:00 am - 5:00 pm IT Major Incident Management Best Practice (MIM) Instructor-led training
Tuesday September 15
9:00 am - 5:00 pm ITIL® Foundation Version 5 – Ultimate Instructor-Led Certification Training
Wednesday September 23
9:00 am - 5:00 pm HDI® Customer Service Representative (CSR) Instructor-led training
9:00 am - 5:00 pm HDI® Support Centre Analyst (SCA) Instructor-led training
October 2026
Thursday October 1
9:00 am - 5:00 pm HDI® Desktop Advanced Support Technician (DAST) Instructor-led training
Tuesday October 6
9:00 am - 5:00 pm HDI® Knowledge-Centered Service Foundations (KCSF) Instructor-led training
9:00 am - 5:00 pm HDI® Knowledge-Centered Service Principles (KCSP) Instructor-led training
Friday October 9
9:00 am - 5:00 pm Managing Difficult Customer Situations (MDCS) Instructor-led training
Monday October 12
9:00 am - 5:00 pm IT Major Incident Management Best Practice (MIM) Instructor-led training
Tuesday October 13
9:00 am - 5:00 pm ITIL® Foundation Version 5 – Ultimate Instructor-Led Certification Training
Thursday October 22
9:00 am - 5:00 pm HDI® Support Center Team Lead (SCTL) Instructor-led training
Monday October 26
9:00 am - 5:00 pm HDI® Customer Service Representative (CSR) Instructor-led training
9:00 am - 5:00 pm HDI® Support Centre Analyst (SCA) Instructor-led training
November 2026
Monday November 2
9:00 am - 5:00 pm HDI® Support Center Manager (SCM) Instructor-led training
Thursday November 5
9:00 am - 5:00 pm IT Major Incident Management Best Practice (MIM) Instructor-led training
Wednesday November 11
9:00 am - 5:00 pm ITIL® Foundation Version 5 – Ultimate Instructor-Led Certification Training
Friday November 13
9:00 am - 5:00 pm Managing Difficult Customer Situations (MDCS) Instructor-led training
Monday November 16
9:00 am - 5:00 pm HDI® Customer Service Representative (CSR) Instructor-led training
9:00 am - 5:00 pm HDI® Support Centre Analyst (SCA) Instructor-led training
Monday November 30
9:00 am - 5:00 pm HDI® Desktop Advanced Support Technician (DAST) Instructor-led training
December 2026
Wednesday December 2
9:00 am - 5:00 pm HDI® Customer Service Representative (CSR) Instructor-led training
9:00 am - 5:00 pm HDI® Support Centre Analyst (SCA) Instructor-led training
Friday December 4
9:00 am - 5:00 pm Managing Difficult Customer Situations (MDCS) Instructor-led training
Monday December 7
9:00 am - 5:00 pm HDI® Knowledge-Centered Service Foundations (KCSF) Instructor-led training
9:00 am - 5:00 pm HDI® Knowledge-Centered Service Principles (KCSP) Instructor-led training
Wednesday December 16
9:00 am - 5:00 pm IT Major Incident Management Best Practice (MIM) Instructor-led training
Thursday December 17
9:00 am - 5:00 pm HDI® Support Center Team Lead (SCTL) Instructor-led training
Monday December 21
9:00 am - 5:00 pm ITIL® Foundation Version 5 – Ultimate Instructor-Led Certification Training
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