What are HDI ® Certifications?
HDI certifications are professional certifications offered by the HDI (Help Desk Institute), a division of UBM Technology. These certifications are designed for individuals who work in the field of technical support and customer service, and they aim to recognize and validate the knowledge and skills of those who hold them. Some examples of HDI certifications include HDI Support Center Analyst, HDI Support Center Team Lead, and HDI Customer Service Representative. These certifications are recognized as industry standard and are well-respected in the field of technical support and customer service.
History of HDI®
HDI (Help Desk Institute) is a division of UBM Technology, which is a global B2B media company that was founded in 1986. HDI was founded in 1989 as a professional association for the technical support and customer service industry. The organization was created with the goal of providing training, resources, and networking opportunities for individuals and companies in this field.
HDI's early focus was on developing and promoting best practices for technical support and customer service, as well as providing education and training opportunities for professionals in the field. In the 1990s, HDI began offering professional certifications as a way to recognize and validate the knowledge and skills of those working in technical support and customer service.
Throughout the years, HDI has continued to evolve and expand its offerings to meet the changing needs of the industry. Today, HDI provides a wide range of resources, including training, certification, events, publications and research to support the customer service and support professionals.
HDI's mission is to help organizations improve their customer service and technical support operations by providing knowledge, networking and resources to professionals in the field.
What can you achieve with the HDI® Certifications
HDI Support Center Analyst certification is designed for individuals who work as front-line support professionals, providing technical assistance to customers. The certification focuses on the skills and knowledge needed to troubleshoot and resolve technical issues, as well as provide excellent customer service.
HDI Support Center Team Lead certification is for professionals who manage and lead technical support teams. The certification focuses on the skills and knowledge needed to lead and manage a technical support team, including team development, performance management, and process improvement.
HDI Customer Service Representative certification is for professionals who work in customer service and support roles, providing assistance to customers via phone, email, or other channels. The certification focuses on the skills and knowledge needed to provide excellent customer service, including effective communication, problem-solving, and conflict resolution.
All the certifications are designed to validate the knowledge and skills of the individuals in the field of technical support and customer service and it is recognized as industry standard. Each certification requires passing an exam and have a certain level of experience to qualify for it.
What does HDAA have to do with HDI?
HDAA has been the Australian supplier and partner with HDI since 1999, offering training, education and support in the service desk industry, in partnership. HDAA is the ONLY accredited partner in the Asia Pacific region, which has the sole license to train and offer these courses for this region.