HDAA - Help Desk Association Australasia
Providing Training, Consulting and Membership Services to the Australasian IT Service and Support Industry.
  • TRAINING

    Certification and Training for the Help Desk, Support Center, and Service Industry. Our fully certified trainers bring years of real-world experience to your training.

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  • RESOURCES

    HDAA's online Knowledge Base provides members access to deep insights on contemporary Service and Support issues across the Industry.

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  • CONSULTING

    Our team lives and breathes the Service and Support Profession with a combined knowledge and experience of over 150 years that continues to grow. Independent direction to help you stay at the leading edge.

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  • MEMBERSHIP

    Joining HDAA is about becoming part of a like-minded group that is focused on sharing knowledge, ideas, challenges and experiences amongst members.

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Support Centre Team Lead Training
Major Incident Management Best Practice
Sept Members Workshop

HDAA PROVIDE TRAINING, CONSULTING & MEMBERSHIP SERVICES

For the Australasian IT Service and Support Industry
  • Training - In January 2000, HDAA became the first international Gold Country Partner to HDI and also sits on the HDI International Certification Standards Committee (ICSC). We are an Accredited Training Organisation (ATO) for a variety of service and support certifications and PeopleCert accredited for all our IT Service Management (ITSM) programs.

  • Consulting - HDAA has achieved a strong reputation for providing independent, authoritative information and advice within this industry and supports its member organisations and individual professionals with a range of services to meet their ongoing challenges in this ever-evolving sector.

  • Membership  with HDAA is about being part of an association that is the primary source of collaboration and knowledge for the Australasian Service and Support Industry.   Members receive discounts on training, complimentary workshop seats, and access to our extensive online industry knowledge base.

HDAA TRAINING

ITIL TRAINING

SUPPORT DESK/SERVICE SKILLS

KNOWLEDGE MANAGEMENT

CYBER SECURITY

PROJECT MANAGEMENT TRAINING

DEVOPS TRAINING

ONLINE TRAINING

OTHER

WHAT OUR CLIENTS ARE SAYING

" Thank you all for the amazing job you continue to do and provide us with leading edge information and resources that benefit us all.  I am looking forward to the service catalogue workshop in September - that will be of great benefit to the majority of HDAA members "

Zoë Featherstone

Upcoming Training & Workshops

13Oct - 15Oct
LocationVIRTUAL Instructor-Led Course
04Nov - 05Nov
LocationVIRTUAL Instructor-Led Course
09Nov - 10Nov
LocationVIRTUAL Instructor-Led Course
16Nov - 17Nov
LocationVIRTUAL Instructor-Led Course
View All

Latest Industry Articles

What Our Clients are Saying

"Thank you all for the amazing job you continue to do and provide us with leading edge information and resources that benefit us all. I am looking forward to the service catalogue workshop in September - that will be of great benefit to the majority of HDAA members"

Zoë Featherstone

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ITIL® and PRINCE2® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

RESILIA™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

DevOps Foundation®, is a registered mark of the DevOps Institute.

HDI® is a Registered Trade Mark. HDAA is the Australasian Gold Partner of HDI®.

KCS® is a Service Mark of the Consortium for Service Innovation™.